Terms & Conditions &
Privacy Policy

Terms and Conditions in this document are used for all bookings made directly to Active Norberg AB. 

 

Company Info:

Active Norberg AB 
Hemvägen 9C, 957 31 Övertorneå 
+46(0)70-2210154 
Organisation number: 559207-2465 
https://activenorberg.com 
info(a)activenorberg.com 
Approved for F-Tax 

Bookings:

To make a booking you must be at least 18 years of age. 

Confirmation:

We’ll send you an email confirmation following your booking. This will confirm all the details of your booking, including a booking reference, so you can check that everything is ok. 
If you didn't receive a booking confirmation email from us, please check your email provider spam/junk folder before contacting us.

Prices:

All prices are quoted in SEK (Swedish Krona) and include 6-25% VAT (Tax) depending on the product or service involved in the transaction. 

Payment:

Full payment at the time of booking. 
 
 

Cancellation policy:

To cancel your tour, please send us an e-mail! 

Short tours (1 day or less), and equipment rental: 
· Cancellation fee of 100% is charged if canceled 1 day or less before the event 
 
 

No-shows will be charged the full price.

If we at Active Norberg AB have to cancel the tour for some reason, you will get a full refund!  

We recommend all our guests to have cancellation protection. Contact your insurance company for further information. 

Equipment Rental

The hirer shall ensure that the equipment is returned to Active Norberg AB, in fully operational and clean condition without any damages.
Defects on equipment returned will be repaired by Active Norberg AB at the hirer's cost. If repair is not economically viable, the hirer is obligated to pay an amount equal to the replacement cost.

Travel Documents:

As we operate by the border between Sweden and Finland, some of our tours are taking place in the other country. 
When you cross the border from one Schengen country to another, your travel documents are normally not inspected by authorities. Nevertheless, you must still carry a valid travel document accepted by the member state in question (passport or the new type of ID card). 
The citizens of the Nordic countries (Finland, Sweden, Denmark, Norway, and Iceland) are subject to passport freedom, which means that Nordic citizens can travel and reside in the Nordic countries without travel documents. If a Nordic citizen travels without a passport or personal identity card, it is recommended that he or she carry some other document issued by an authority.  

FORCE MAJEURE

Force majeure means unusual, unpredictable and unavoidable events that are outside of the organizer's control and that prevents the contract to be fulfilled. Circumstances that the organizer could not, within reasonable means, have foreseen and therefore could not have avoided or overcome. Including, but not restricted to, war, threat of war, riot, civilian insubordination or strike, authority measure, act of terrorism, nature- or industrial catastrophe, fire, severe weather conditions, flood, closed airports, technical issues, maintenance issues or unforeseen changes made by airlines, such as time table changes, interruption in IT-infrastructure (including but not restricted to our web site). During these conditions, the organizer is free from liability or other consequences. 

Personal Data:

Your customer information is protected by GDPR. Please see our Privacy Policy below. 
We are committed to safeguarding the privacy of our clients under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679, we have a legal duty to protect your personal data. For more information, visit The Swedish Data Security Authority: https://www.datainspektionen.se/other-lang/in-english/ 
We care for your privacy. All personal data that you share with us will only be used in our business relationship and never shared with anyone unauthorized. We might share the given data to our guides or local providers & subcontractors if it’s necessary to prepare your activities and/or for safety reasons. The information we collect includes, for instance: 
  • Personal data required from the person making a reservation: 
Contact details such as name, mobile phone number, email address, in some cases: home address, nationality, and date of birth.  
  • Name and date of birth for all the participants. Age is required for example to calculate the correct pricing.  
  • Details of dietary requirements or food allergies to make it possible for us to provide appropriate meals. 
  • Health condition information or medication can sometimes be asked for to make sure you get a safe and enjoyable experience. 
  • Clothing and shoe size to make it possible for us to provide appropriate clothing if needed. 
Personal Data:
During the tours, we might take photos or/and videos to use on our website, social media, etc. 
Photos and videos can also be used for marketing our product through third party. 
We never use photos or videos where you can be identified without your general permission. 
Your personal integrity is important for us!
 
Payment information:
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. 
Please see the Stripe Global Privacy Policy for more details: 
About cookies
A cookie is a small text file that is saved on your computer (or mobile telephone/tablet computer) in order to improve your use and experience of a website. Swedish law requires that we inform users about what cookies we use, the purpose they serve and how cookies can be avoided. The law also stipulates that you as a visitor must give your consent to using cookies. If you consent, your acceptance of our cookie policy will last for 180 days, after which you will be asked to accept again. 

How we use cookies
Our website https://activenorberg.com uses four types of cookies. 
Permanent cookies save the settings that you as a visitor make when visiting. This allows the website to recognize you and allows you to recognize yourself upon each visit. These cookies are erased on a pre-established date. 

Session cookies are used to maintain a log-in when you go from one page to another. These cookies are erased when you close down the web browser. 

Cookies for statistics tell us how the web site is used, which pages are popular or less frequently visited. This information helps us to develop the website. These statistics are not connected with your personal information. 

Third-party cookies are cookies that come from third parties and are used on our home page. They are used, for example, for interaction with Facebook and other social media. These also give us statistical tools, such as Google Analytics, which helps us to understand how the website is used in relation to other pages on the internet.
 
How can I refuse to have cookies saved?
If you do not want your computer to receive and save cookies, you can set it to refuse to store cookies automatically or inform you each time a website requests to store a cookie. Through your web browser, you can also erase previously saved cookies. 
If your web browser can support what is known as an “incognito mode”, or a “private mode”, you can activate it in order to automatically erase all cookies each time you turn off your web browser. 
Each kind of web-browser provides these functions in different ways. Refer to your web browser’s help pages for more information. 
Please note – if you choose to refuse cookies, the web site may have poorer functionality and user experience.

Your data:
Please let us know if the personal information we hold about you is incorrect or you wish us to remove any information. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

 

If you have any questions: Please contact us!

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